Terms & conditions

Cravealot (Pty) Ltd (registration details — to be confirmed) operates the curated pantry marketplace at cravealot.com.

Registered office: South Africa. Contact: vendors and shoppers via /contact.

We grant you limited, non-exclusive access to browse and order. We may suspend access for maintenance, security, or policy breaches.

You are responsible for keeping your account credentials secure and for activity under your account.

Cravealot owns or licenses all site content, branding, and software unless stated otherwise. You may not scrape, copy, or resell site content without permission.

Product images and descriptions remain the property of makers or their licensors. Report infringement via /contact.

When you buy goods, the contract for those goods is between you and the maker (Seller). Cravealot is not a party to that contract.

We act as the Seller’s commercial agent for payment collection and order notification. We do not take title to goods and do not guarantee maker performance beyond our marketplace policies.

Listings are maker-supplied. Head Office reviews new makers and first listings but does not warrant every batch.

The site is provided on an “as is” and “as available” basis. To the extent permitted by South African law, we exclude implied warranties.

Dietary, allergen, and halal-aware information is maker-declared. Consult professionals for medical or religious dietary needs — we are not healthcare providers.

Your basket submission is an offer. A contract forms when we (on the maker’s behalf) send order acknowledgement email or display confirmed order status.

If we cannot supply an item, we will notify you and refund the affected lines via the original payment method where applicable.

Prices are in South African Rand (ZAR) unless stated. Card payments process through Paystack. When you pay Cravealot, your obligation to pay the maker for that order is satisfied; makers agree not to seek duplicate payment from you.

VAT or other taxes apply where legally required and are shown at checkout where possible.

We may decline or cancel orders (e.g. fraud signals, policy breach, stock unavailable). We are not liable to you or third parties for lawful refusal or cancellation.

Your basket shows each maker, dispatch lead time, and courier estimate. Delivery cost and timing vary by maker tier and destination — see /delivery.

Contact the maker first via order details or /help. Returns and refunds follow /returns and maker policies. Perishable and made-to-order goods are typically non-returnable unless faulty.

Pantry Club is Cravealot’s optional membership (FEC equivalent). Benefits, billing interval, cancellation, and clawback rules are set out on /pantry-club and may change on renewal with notice.

Unless stated on /pantry-club, membership fees are non-refundable for partial periods once benefits have been used.

You may link to our homepage fairly and lawfully. Do not suggest endorsement or association where none exists.

Reviews, messages, and application uploads must not be unlawful, abusive, or infringing. We may remove content and suspend accounts at our discretion.

Shoppers may post star ratings and written reviews. Makers acknowledge reviews are public. We may moderate illegal or abusive content. See /reviews.

You must not introduce malware, attempt unauthorised access, or disrupt the service. We may report offences to authorities.

No waiver is effective unless in writing signed by Cravealot.

If a term is unenforceable, the remainder stays in effect.

These terms and referenced policies are the entire agreement between you and Cravealot for site use.

Neither Cravealot nor makers are liable for delay caused by events beyond reasonable control (e.g. load shedding, strikes, natural disaster).

These terms do not confer rights on any third party.

These terms are governed by the laws of the Republic of South Africa. Courts of South Africa have exclusive jurisdiction, subject to mandatory consumer protections.

Promo codes apply only as stated at issue. They are between you and Cravealot, not makers, unless specified.

Codes have no cash value, may expire, and may be withdrawn. Refunds exclude the value of redeemed promo codes unless required by law.

General feedback: /contact. Order issues: contact the maker first, then Cravealot support if unresolved.