Delivery

How pilot delivery works

During the pilot, Cravealot collects from makers and delivers to your door on Wednesdays and Saturdays within Pietermaritzburg to Howick — makers do not courier to you directly.

You pay for your order during the open window for your chosen delivery day. Cravealot coordinates makers, collection, and door delivery on that designated run.

Before you pay, please plan to be available (or arrange a neighbour) to receive your delivery on the scheduled day.

Payment windows

Wednesday delivery: orders must be paid from Friday 12:00 until no later than Tuesday 12:00 (latest).

Saturday delivery: orders must be paid from Wednesday 12:00 until no later than Friday 12:00 (latest).

Delivery fee and your final total are confirmed on WhatsApp (074 761 8538) before you pay — there are no separate per-maker courier quotes in the pilot.

If you are not home

If no one is home, the parcel may be left with a neighbour when you message Cravealot on WhatsApp (074 761 8538).

Otherwise the order may be taken back and collection can be arranged via WhatsApp.

If an order is not collected in time, we will attempt delivery on the next run to your area. Cravealot and the maker are not responsible for products losing freshness or quality when collection or acceptance is delayed.

Problems on delivery — report within 15 minutes

When you receive your package, take photos and/or video immediately on opening. Notify Cravealot on WhatsApp (074 761 8538) within 15 minutes of receipt with your order reference and the media — so we can arrange to collect and verify the goods where needed. Refunds or a replacement on the next batch delivery follow only after this step (faulty, damaged, wrong item, or not as described).

Maker emergencies & freshness

If makers cannot produce your order after you have paid (emergency), Cravealot will refund you within 24 hours, or — if you prefer — schedule the order for the next delivery run or the next date the maker can bake, diarised with you on WhatsApp.

Makers prepare fresh batches and use proper packaging (including chilled handling where needed for desserts, custards, dairy, ice cream, and similar lines). If an item is affected by extreme heat or other unforeseen circumstances, follow the 15-minute photo/video reporting rule above so we can verify before a refund or next-run replacement.

Schedule at a glance

Checkout on WhatsApp 074 761 8538. Before you pay, please plan to be available (or arrange a neighbour) to receive your delivery on the scheduled day.