How do I get help with my order?

Phase 1: you shop from approved home kitchens in one basket. Cravealot confirms on WhatsApp, makers prepare after Paystack payment, and we collect and deliver on Wednesday or Saturday — one delivery fee when you order from multiple makers.

Orders and delivery addresses must be in Pietermaritzburg to Howick (immediate Pietermaritzburg (PMB) up to Howick and close surrounds). Browse from anywhere; we do not take payment outside the corridor.

How to get help with an order (Phase 1)

After the pilot, order threads and Escalate in My account will match full marketplace messaging.

1. Use the email you entered at checkout so we can find your basket.
2. Message Cravealot on WhatsApp (074 761 8538) with your order reference — we coordinate with the maker. You can also use Ask a question on the maker's store page for ingredients or custom requests.
3. For damaged, wrong, or missing items, send photos on WhatsApp within 15 minutes of opening your parcel — see our delivery guide.
4. Custom or ingredient questions: Ask a question on the maker's store, or WhatsApp Cravealot — we route to the kitchen.

How to escalate to Cravealot

If you cannot reach us on WhatsApp, email support@cravealot.com with your name, delivery address, and order reference.

For urgent food-safety concerns, use WhatsApp or email immediately — do not wait.